Job Description
We are seeking a skilled MuleSoft Production Support Engineer to support and maintain enterprise integration solutions built on MuleSoft Anypoint Platform. The ideal candidate will have strong experience in monitoring, troubleshooting, incident management, and ensuring high availability and performance of APIs and integrations in production environments. The role focuses on operational excellence, stability, and continuous improvement of deployed integrations.
Key Responsibilities
- Provide L2/L3 production support for MuleSoft APIs and integrations deployed on CloudHub / Runtime Fabric.
- Monitor Mule applications and APIs using Anypoint Monitoring, Runtime Manager, CloudHub logs, and Splunk.
- Troubleshoot and resolve production incidents, defects, and performance issues within SLA timelines.
- Perform root cause analysis (RCA) and implement preventive fixes.
- Manage incident, problem, and change requests through ticketing tools (ServiceNow / Jira).
- Support API policies, certificates, keystores, and platform configurations in Anypoint Platform.
- Handle deployments, hotfix releases, and rollback activities in production and lower environments.
- Analyze logs, thread dumps, heap dumps, and integration flows to identify failures.
- Monitor message queues, batch jobs, schedulers, and integrations with external systems.
- Ensure uptime, reliability, and performance of MuleSoft integrations.
- Implement and maintain alerting, dashboards, and health checks.
- Coordinate with development, DevOps, infrastructure, and business teams during incidents.
- Support security configurations (OAuth, TLS, certificates, client ID enforcement).
- Document known issues, runbooks, SOPs, and recovery procedures.
- Participate in on-call support and weekend releases/maintenance windows.
- Perform capacity monitoring and recommend scaling improvements.
- Support Anypoint Platform administration tasks (alerts, VPC, VPN, certificates).
Qualifications
- 4+ years of hands-on experience in MuleSoft support / maintenance projects.
- Experience in monitoring, troubleshooting, incident management, and ensuring high availability and performance of APIs and integrations in production environments.
- Experience with ticketing tools (ServiceNow/Jira).
- Proficiency in English.
Additional Information
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
- Health: Global internal wellbeing programme, access to wellbeing apps;
- Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.
