Near Patient Quality Assurance Lead 1 in Constanţa

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.About the roleLOCATION: Poland OR Romania The Near Patient Quality Assurance Lead (NPQAL) is responsible, on behalf of the Head of Clinical Quality for quality patient care through continuous improvement in service experience design, implementation, and analysis in the near patient teams.• The NPQAL will develop relationships with the Tricare Area Office (TAO), beneficiaries and Purchased Care Sector Providers (PCSPs) to support the quality assurance function.• They will design and follow initiatives to enhance customer experience through monitoring of episode of care feedback, undertaking focused quality reviews, trending and analysis of reports and monthly quality reporting.• They will support the near patient clinical teams to capture updated clinical outcome data from providers.• Working with the Network Clinical Quality Assurance Manager and Remote Network Site Assessment Nurses, near patient teams and TRICARE Relationship Managers / Country Leads, will assess and report on the quality and safety of PCSPs up to and including auditing and credentialing TRICARE providers in a given area.Key responsibilitiesThe NPQAL will lead quality initiatives and processes and oversight of customer service / service recovery responses, in partnership with the TRICARE Overseas Program (TOP) Program Management Office (PMO).The NPQAL will help ensure that documentation of compliments, complaints, grievances, and Potential Quality Incidents (PQIs) are captured in the TOP customer feedback system (RiskMan 360) to monitor and provide feedback on customer service provided in NATO expeditionary force locations - Romania & Poland. Quality assurance reviews on specific core processes will be conducted in accordance with the TOP contract. These functions will help ensure consistency of safe and effective service delivery to the beneficiaries.About youGraduate nurse with a minimum of 3 years nursing experience• Experience in one or more of the following fields:o Healthcare quality management/assurance.o Medical facility accreditation in one or more areaso Implementation or conducting of medical facility or departmental review/audit programso Medical facility administration in provision of healthcare serviceso Medical outsourcing of services to provider networko Healthcare network development / managemento Familiarity/experience with international healthcare - either working/interfacing in international healthcare environmento Healthcare insurance or medical/travel assistance in area of managed healthcare utilizing provider networks #LI #EUROPEBenefitsAt International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support. International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.