Job Description
Tasks and Duties
- Receive documents
- Prepare shipments
- Route shipments
- Manage freight receipt
- Process shipments
- Monitor shipments
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operating system.
- Track and trace Ocean & Order Management files.
- Use workflows on daily basis to manage shipments
- Monitor shipment reports to ensure total customer satisfaction
- Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
- Ensure accurate and timely client and vendor billing.
- Manage intercompany invoice payments
- Interact with our customers, arranging their international shipments, meeting customer service standards
- Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed and updated in the DLSOP.
- Meet KPI standards, per company procedure.
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Qualifications
- College graduate or above.
- Global logistics industry knowledge
- Understanding transportation process of all models is a plus
- Hazardous Materials certification (preferred)
- 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
- Excellent organizational skills, time management skills in addition to a professional manner
- Positive and willing to help attitude
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
- Ability to travel
- Good computer skills (e.g., MS Excel, MS Word)
- Fluent in English
Additional Information
- Private Medical Insurance
- Meal Tickets
- Training and Personnel Development Program
- Training and Education Program
