Omnichannel Engagement Lead in Bucuresti

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sand . I further attest that all information I submit in my employment application is true to the best of my knowledge.Job DescriptionRole Objective Develop in collaboration with local stakeholders the omnichannel strategy for the RO-LOC. Ensure omnichannel engagement plans are embedded into the various dept. strategies & plans Ensure metric's/KPI's are part of the plans and used to enhance learning and use channel effectiveness/insights for an optimal customer experience. Enhance the organization's effectiveness of customer engagement by providing data driven insights to ensure added customer value. Advise and support the internal organization on best channel selection and technical implementation of the required technology and platforms Accelerate the development of the OCE capability across the wider RO organization. Ensure and maintain latest knowledge in the (digital) developments of Omnichannel strategies and implementation methods- Expert Provide practical support for digital projects using specialist knowledge- Center of ExcellenceKey Accountabilities of the Role Maintains frequent communications with business on identification and sourcing best in class local digital marketing partners and manages existing partner relations Specialist ‘OCE- Center of Excellence that is hands-on, practical support for OCE/Strategic projects across all the departments (BU’s, Medical, Access) Build strong crossfunctional relations to enhance OCE capabilities across the organization. Use the agile working principles Ensures the deployment and management of commercial digital platforms are in line with company standards- CRM, website, mobile applications. Ensure all omnichannel activities are in line with the latest compliance policies , Takeda’s and local rules and regulationsKey Knowledge and Experience Needed Maintains frequent communications with business on identification and sourcing best in class local digital marketing partners and manages existing partner relations Specialist ‘OCE- Center of Excellence that is hands-on, practical support for OCE/Strategic projects across all the departments (BU’s, Medical, Access) Build strong crossfunctional relations to enhance OCE capabilities across the organization. Use the agile working principles Ensures the deployment and management of commercial digital platforms are in line with company standards- CRM, website, mobile applications. Ensure all omnichannel activities are in line with the latest compliance policies , Takeda’s and local rules and regulations.Other Skills and/or competencies needed Maintains frequent communications with business on identification and sourcing best in class local digital marketing partners and manages existing partner relations Specialist ‘OCE- Center of Excellence that is hands-on, practical support for OCE/Strategic projects across all the departments (BU’s, Medical, Access) Build strong crossfunctional relations to enhance OCE capabilities across the organization. Use the agile working principles Ensures the deployment and management of commercial digital platforms are in line with company standards- CRM, website, mobile applications. Ensure all omnichannel activities are in line with the latest compliance policies , Takeda’s and local rules and regulations