Operational Excellence Program Manager in Craiova

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. About TMF GroupTMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group’s teams in 120 offices. Discover the role We are embarking on an ambitious journey to leverage innovative technologies which accelerate our business growth and reduce our cost to serve and improve quality. To achieve this, we are driving a strategic program to optimize our service delivery model, requiring improvements to our technology as well as to our operational processes. To strengthen our Operational Excellence team, we are looking for a Business Analyst & Project Management Officer. The role will report to the Operational Excellence Lead in SEE Market. Your responsibilities will include, but will not be limited to: Conduct workshop sessions to identify opportunities for improvement/ automation; Design, develop, implement, and manage process improvements & automation projects involving the stakeholders including defining project milestones and preparing a project budget; Manage and control business change and projects; Lead project planning sessions; Coordinate temporary project teams consisting of internal and external subject-matter experts; Ensure project progress and timeliness both in execution and financial point of view; Manage relationships with stakeholders by demonstrating robust control over the change and escalating risks and issues as soon as possible; Create and present clear business cases demonstrating presumptive project benefits and P&L impacts for stakeholder decision making; Create and/or oversee incoming and outgoing project documentation; Maintain and improve dashboards to track the projects within the portfolio, particularly the progress and benefits realization; Organizing and facilitating steerco meetings to present the project progress to the stakeholders; Collecting lessons learned after the project closure and proposing actions as continuous improvement; Review the project after-life. About youWe are looking for you, a flexible and open-minded project management professional. Skills and an inclination towards business analysis are highly desirable.Ideally, you are meeting the following hiring criteria: 3+ years of Project Management and/or Business Analysis experience, ideally in managing services companies; Strong numerical and analytical skills with attention to detail; High degree of initiative and flexibility to successfully accommodate deadlines; Strong customer service orientation and communication skills, both verbal and written, with the ability to interact effectively with all levels of staff and management; Comfortable with following up on pending items as well as reporting any issues/risks; Strong process and problem-solving skills; Capable of working independently; Ability to multi-task and work under pressure; Advanced Excel spreadsheet skills; Comfortable working with diverse cultures and geographies; Comfortable in a fast-paced dynamic environment; Very good organizational skills; Fluent in English. Beneficial experience Experience with process mapping and automation What's in for you? Pathways for career development Work with colleagues and clients around the world on interesting and challenging work;We provide internal career opportunities so you can take your career further within TMF;Continuous development is supported through global learning opportunities from the TMF Business Academy; Making an impact You’ll be helping us to make the world a simpler place to do business for our clients;Through our corporate social responsibility programme, you’ll also be making a difference in the communities where we work; A supportive environment Strong feedback culture to help build an engaging workplace;Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best


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