Order Support Specialist with German & English in Bucuresti

Basic Information Last day to apply 11-Sep-2022 Primary Location AFI Building 3 Country Romania Job Type Business Process Outsourcing Work Style Remote Description and Requirements You have to be:Advanced level of German(B2-C1) and Medium level of English (B2) Availability for a full-time schedule, Monday - Friday, 10:00 - 18:00 Previous interactive customer service experience Solutions driven with strong critical thinking skills Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer Innate desire to learn more about the product/service in order to better assist customersWhat you will have to do:Availability for training online but working from office Reply to inbound customer inquiries in a call center environment (calls, e-mails, chat) Process orders, provide product information and troubleshoot basic equipment issues Confidently make product and service recommendations tailored to customers’ needs/wants Build professional relationships and rapport with customers in order to deliver exceptional customer experiences Consistently perform well within a fast-paced and constantly changing environment Contribute to a diverse team Have ability and willingness to tend to any other tasks as assigned We offer:Stable job - permanent labor contracts Above-average fixed salary, performance bonuses Monthly meal tickets Public transportation and gym subscriptions reimbursement, after the trial period International career - paid training and international career opportunities Multilingual exposure - improve your spoken and written language skills Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas! Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long Private medical insurance coverage Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more Additional Job Description Be part of our amazing super-team of German speakers!  Required Language(s)EnglishGerman Ref Number Req_00088130