Portfolio Activision Specialist in Constanţa

German (regular) English (master) Communication Skills (master) Contact with a client (master) We’re looking for experienced Portfolio Activision Specialist with English & German.If you’re passionate for customer success, collaboration, and end-to-end service & support excellence, we have a place for you!About the role:The Portfolio Activation Specialist (PAS) role is a highly critical, strategic advisor and Enterprise Agreement onboarding specialist who engages with customers to accelerate their consumption, transforming their business and driving business outcomes. The role is part of the Customer Experience (CX) organization. In this role you’ll be a primary point of contact for our customer Enterprise Agreement onboarding with complete accountability of the quality of the engagement. You will supervise the progress of deliverables, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results and quality requirements of the onboarding plan.Job Tasks:Deliver internal and external kick-off meetingsSupport customers of moderate size and complexity with EA OnboardingMaintain deployment delivery schedule and lead customer expectationsRaise critical issues and involve account teams and leadership if customer expectations are misalignedUpdate tracking tools daily and provide progress reports for operational and program teamsEnsure all critical project documentation is filed on relevant project folder in Central repositoryEncourage customers to take needed actions in their onboarding for success and supervise long term business outcomesCollaborate with the PAS Regional Lead, Account teams, CX, Partners to improve customer adoption, address product concerns and drive incremental growthRequirements:Customer Success and/or Project Management work experienceProactively understands customer needs and aligns resources to those needs as applicableCan work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goalConsultative approach towards customers and like to think strategicallyGood communication and presentation skills, with the ability to communicate with diverse audiences to produce clarity and impactYou are a team player, flexible and feel comfortable with working independentlyKnowledge of Power Point, Excel and reporting skillsFluent English and Additional language preferably GermanNice to have:Previous experience with Smart Account/Licensing and Enterprise AgreementYou have a BA/BS degree preferably in a related field, with technical backgroundOur offer:B2B cooperation via Experis100% remote workMany development opportunities and access to modern technologyMedicoverMultisport CardLife insurance and many more


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