Premium Support Engineer (with German/French)
Bucharest, Europe /Product – Technical Support /Full-timeApply for this jobUiPath is the fastest-growing enterprise software company in history. Our culture is our most valuable asset, that's why it acts like a compass to us. We’re fast, immersed, humble and bold. And that’s not just words on the walls.Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.We make robots, but we hire people. Would you like to be part of this journey? Your mission : You will use advanced troubleshooting methods and tools to solve technically complex problems. These highly complex escalated problems require broad, in-depth product knowledge. As a Premium Support Engineer, you will represent UiPath and communicate with corporate customers via telephone, written correspondence, on site support or electronic service regarding escalated problems in UiPath software product, and manage relationships with those customers.
This is what you would be doing at UiPath:
- Act as a designated Technical Advisor and ensure value and satisfaction are received for assigned key customers who have Premium Care agreements with UiPath
- Provide technical guidance to assigned customers in the form of infrastructure and implementation reviews, installation and upgrade support, coding review best practices and other Premium Care assistance
- Act as escalation point for assigned customers and ensure their technical support issues are addressed in a thorough and timely manner
- Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers and architects
- Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation
- Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently
This is what you will bring to UiPath:
- Desired background in Technical Training. Education Bachelor's Degree in Computer Science, Information Systems, Math, Engineering, Business, or related field
- Minimum 2 years experience in programming .NET (C#, C++, VB, Java or Powershell) and in systems development, network operations, software support or I.T. consulting
- Fluent written and spoken English is mandatory and fluency in German or French language
- Solid understanding of client/server, networking, and Internet technologies fundamentals
- Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment"
- Life at UiPath like a lot of startups, can sometimes feel like a roller coaster. It comes with changes and challenges, but also with the opportunity to shape how work is done, to have great impact and
learn a great deal.
