Product Support Specialist in Constanţa

Job Overview We are looking for a full-time Product Support Specialist to join our BigPicture product team. BigPicture is a project portfolio management application that is being used by over 12000 customers of ours, from small companies all the way up to the biggest names in various industries. We are looking for someone that will help our customers understand, adopt, and restore BigPicture features and functionalities. Customers are the focus of our attention, which is why we place great emphasis on competent and timely support. If problem-solving, attention to detail, and cooperation don’t pose a challenge, get in touch with us – we look forward to meeting you! Upon joining our team, you can expect a tight-knit team and a collaborative spirit. You will encounter both demanding product development problems and the shared excitement of rolling up your sleeves and working together to achieve goals.   What We Would Like To See Proven experience working in customer-facing support teams Polish and English language proficiency, enabling fluent verbal and e-mail communication (C1 level) Availability to work in shifts between 6 am to 10 pm (optional night shift with extra pay) Excellent organizational skills for detailed and priority-orientated work Ability to identify and solve problems unsupervised Willingness to acquire new skills and knowledge Customer empathy and emotional intelligence Nice To Haves In-depth knowledge of Jira and Project Tracking software Project management methodologies knowledge Knowledge of other languages Responsibilities In-depth analysis of service requests – we focus on quality E-mail, chat communication in English with our customers Troubleshooting calls via Zoom or Google Meet Coordinating activities and issue management, aided by the use of the latest communication solutions Cooperating with other team members (including developers) to solve customer issues Using, writing, and maintaining knowledge base articles for internal documentation What We Offer Salary Ranges: Perm (UoP) 7 000- 8 500 PLN gross/month (Possibility to apply for 50% tax deductible costs on creative works- AKUP/IP tax-deductible costs) Every Appfire employee is eligible for company equity 26 paid days off, regardless of years of experience Wellness Days – additional time-off each month to recharge and take care of yourself Trainings - Appfire University Indefinite Employment Contract from day one, no trial periods Private healthcare MyBenefit Platform – 150 PLN/month to spend on available shops, restaurants, gyms, etc./ Multisport card Home Office allowance – 200 PLN/month to cover your electricity and internet bills Lunch Card – 300 PLN/month to spend on groceries/restaurants (excluding alcohol and other excise duties items) Life Insurance English language courses