Reconciler Specialist – Targu Mures or Cluj Napoca, Romania in Târgu Mureş

The Reconciler Specialist plays a major role in effectively managing clients’ and partners’ (internal and external) enquiries and ensure that customer satisfaction is at the core of every decision and behavior at all times.Interact with internal and external clients via phone or email to provide support and resolution on assigned tasks.A large part of this role will be to manage the tasks coming from the Reconciler app within WebBeds, which is crucial in supporting WebBeds achieving their strategic goals. Job Title: Reconciler SpecialistDepartment: Customer ServiceLocation (primary): Targu Mures or Cluj Napoca, Romania Key Responsibilities: Ensure to complete all assigned Reconciler tasks at the highest standards.Acknowledge all enquires and requests received within specified service standard requirements.Negotiate effectively.Organize information and Ability to assemble and maintain data in a logical file system that can be accessed by you or others at any given time.Input data into systems and documentation.Keep clear evidence of losses occurred and report to management.Offer support and guidance to coworkers.Be able to work effectively with others and contribute to team task accomplishments.Ability to solve Identify root causes by asking the appropriate questions and apply intervention to address them.Undertake other tasks and projects as and when required by line manager in line with the main responsability. Additional responsibilities as a Senior (when applicable): Coaching and training of team members.Offer support to team members and peersSupport line managers when it comes to scheduling, staff monitoring, reporting.Support team and line manager when it comes to case escalationsAny additional task requested by line manager when it comes to team management. Level of Financial Responsibility: You will have financial authority (up to agreed limits) for decision making in relation to booking rates and potential losses. Key Measures: Company and departmental performance against targets, objectives and budgetAchievement of individual objectives (as agreed during induction and appraisal processes)Delivery of tasks in a timely fashion and to a high qualityFeedback from colleaguesFeedback from clientsFeedback from supply partnersBi-annual performance appraisal Essential Qualifications and Knowledge: Good knowledge of Microsoft office tools (Excel, Outlook, Sharepoint, PPT)Experience working in a customer facing roleStrong communication, interpersonal and client relationship management skillsFluency in spoken and written in EnglishComputer literate. Basic knowledge of computer usage: Windows applications, email and internet. Learn the company internal software use. Essential Experience, Skills and Behavioural Requirements: Creative and innovative outlookAcute attention to detailHighly organisedAnalytical and creative problem-solving skillsStrong communicatorGood verbal and written skillsGood commercial understandingGood negotiating skillsTeam working skills.A “can do” approach.Ability to organize and plan effectively and to prioritize tasks in order to manage multiple activities and meet deadlines.Ability to work under pressure and to tight deadlines.Willingness and ability to take ownership for decisions.Initiative to achieve the best result. Desirable Qualifications and Knowledge: Travel industry experienceCustomer Service experienceFluency in spoken and written in any language other than English


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