Senior IT Support Engineer in Bucuresti

Veeam (advanced) Barracuda (advanced) Palo Alto Firewall (advanced) VMware (advanced) Windows Server (advanced) Microsoft 365 (advanced) Azure (advanced) Fortinet (master) Job Title: Senior IT Support Engineer Salary Range:12,000 - 20,000 PLN (B2B) 8,500 - 14,000 PLN (Permanent) Location: Fully Remote or Hybrid (Warszawa, 06-674)Seniority Level: SeniorCategory: IT Support Offer Description: Jolera is a global hybrid aggregate service provider (HASP) focused on delivering IT solutions as-a-service for its customers and channel partners. We are a global organization with more than 20 years of experience in the industry. We know that IT solutions require more than just technology – they need skilled people behind them. That is why we assembled a great team of experts who are committed to finding the best solutions for your needs. Our people are focused, client-driven, and passionate about connecting users with technology. We are looking to hire talented Senior IT Support Engineers to provide expert-level support for complex IT infrastructure issues. The level 3 support team is the highest level of escalation within the organization and is a critical function for thousands of global customers. What do we do? As one of the largest and most successful privately-owned global IT Security and Solutions providers in Canada and South-western Europe (Portugal/Spain), we specialize in the following services: CybersecurityBackup & RecoveryHelpdesk and Field ServicesMonitoring and ManagementProfessional & Consulting ServicesCloud Solutions & HostingDevOps Services Requirements: Fluency in both written and verbal English (at least B2 level)Strong oral and written communication skillsConfidence and experience in front of clientsAbility to be a self-starter and possess good time management skillsReliable and ResponsibleStrong technical knowledge in most of these technologies: Azure, Microsoft 365, Palo Alto Firewalls, Fortigate Firewalls, Barracuda Firewalls, Site-to-Site Tunnels, Backup Solutions (such as Veeam and Barracuda), Windows Server, Hyper-V, and VMware ESXi.At least 3 years of previous experience working in a technology/systems department directly supporting customers Responsibilities: As part of the Jolera team, you will be a member of a high-performance, innovative environment where the people are dedicated and focused on continuous learning and growth opportunities Learn and work with new technologies on a constant basisAble to complete tasks in a group as well as individuallyResponsible for entering all work as service tickets, time in Jolera’s Professional Service Automation (PSA) tool, ConnectWiseBe able to think out of the box to solve complex problemsWork closely with other teams to ensure smooth operation of IT infrastructureOccasionally participate in 24/7 on-call rotation for emergency support Qualifications: Must be a “team player” with outstanding communication and interpersonal skillsAbility to work collaboratively and independentlyKnowledge of backup applications (Veeam, Barracuda, Commvault, etc.)Experience with email and spam filtering services (Mimecast, Barracuda, Proofpoint, etc.)Familiarity with DNS, DHCP, and TCP/IPSwitching and routing topologies (VLAN, basic routing protocol knowledge)Firewall Technologies (Cisco, FortiGate, Palo Alto, etc.)Administering Microsoft Windows Active Directory topologiesIn-depth working knowledge of Microsoft Exchange Server and SQL ServerIn-depth working knowledge of VMware vSphere 6.0 and aboveWorking Knowledge of Microsoft Azure / Azure AD / IntunePrevious Experience in a fast-paced consulting, MSP environment, or System Administrator is a plusKnowledge of troubleshooting and implementation of Site-to-Site VPN on Cisco, Palo Alto and FortiGate Platforms Nice to Have: Experience in previously supporting managed services customers.Experience in Linux AdministrationExperience in IT Security tools such as EDR, SIEM, and Vulnerability Management platformsExperience working with cloud platforms (AWS, GCP) What can you gain from us? Global Experience working with over 300+ people in over 12 countriesPrivate HealthcareFlexible Working HoursGenerous Vacation PolicyEnglish Language CoursesEmployee Referral ProgramTraining BudgetOffice PartiesFree DrinksFree Snacks