Team Leader Business Support in Voluntari

Team Leader Business SupportMichelin is hiring!- - - - - - - - - - - -What we’re looking for:Bachelor’s Degree.Relevant experience in leading and managing people ( min. 1-2 years);Preferred minimum 3-4 years of experience in the Customer Services field;Customer-oriented and action-oriented;Excellent command ofEnglish;Ability to interact with a wide variety of customers in different countries.Experience in managing projects and driving process improvements in a fast-paced, dynamic environment;Strong analytical skills with the ability to interpret complex data and make data-driven decisions.The Team Leader Business Support will:Coordinatesa team with multiple activities and non-managerial hierarchical levelsImprove the knowledge and skills of team members to support process and/or organization changesManage and coordinate the resources involved in projects and progress planAnalyze the needs all related to personnel and provide requirements (quantity and quality)Implement HR processes according to the agreed calendar across the organizationManage team performance, set goals, monitor, and periodically evaluate themInvolve and engage the team in order to achieve the proposed resultsEnsure Sales Management Activities:Continuously improve processes and implement best practices in line with the organization's objectivesEnsure that documentation is in place for all operations in forceEnsure that Internal Control rules are implemented and respectedPrepare reports for various purposes, analyze them, and propose solutions to improve efficiencyAct in accordance with operational excellence requirementsCoordinate monthly compliance with the level of indicators and action plansEnsure the implementation of the best standards and practices at Group/Area level, analyze errors and build the plan to solve/reduce themIn Michelin we offer:Flexible work schedule and home-office optionsA customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.Private medical subscription;Life insurance;Lunch vouchers and discounts;Deduction of vacation costs.How we recruit:Once you submit your application, one of our recruiters reviews it. If your profile fits our role:We have a phone call to get to know each other;We hold assessments to see your language skills and competencies;We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.Pass all stages with flying colors, and we’ll send you our offer.LET’S INSPIRE MOTION FOR LIFEWhere do success and ideas come from? We strongly believe they come from collective intelligence.Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.#LI-Hybrid