Technical Support Engineer (3nd line) in Constanţa

Customer Support (junior) Android (junior) English (advanced) About our team We provide a world-class technical support to Samsung Enterprise customers within the EMEA region. We are looking for a technical expert with advanced troubleshooting skills and a can-do attitude who feels confident engaging with customers on a professional level. As a member of the Enterprise Customer Support team, you will deliver a premium experience for the customer.   Role and ResponsibilitiesCollaborating with Samsung’s enterprise customers within EMEA, various Samsung R&D teams globally, and various 3rd parties Troubleshooting and resolving issues related to any incompatibilities between mobile devices, MDMs, Android architecture, VPNs, Active Directory, applications, and etc.Delivering onsite and/or remote trainings for Samsung subsidiaries, partners and customers.Creating and reviewing technical documentation and training material.Supporting introductions of new products, features and technologies. Skills and QualificationsMinimum 3 years’ experience in technical support, customer service.Excellent proficiency in oral and written English.Demonstrated ability to document, track, troubleshoot and resolve time sensitive issues.Experience with Android.Degree in Computer Science, Engineering, Information Technology or a related field.Travel required up to 5% of the time. Nice to haveKnowledge and experience in Mobile Device Management systemsExperience in technical support within the mobile sectorProficiency in any other European languagesExperience in dealing with external customers.  Experience in working with remote teams.Awareness of new and emerging mobile technologies.Experience with working with ITIL®Knowledge of best practices for secure software development and testing.Server deployment and administration.Network administration. We offerTeam:Friendly working atmosphereOpportunity to work in multiple projectsTechnical training as well as possibility for personal developmentWorking with the latest technologies on the market Monthly integration budgetBenefits:Private medical care (possibility to add family members for free)Multisport cardLife insuranceLunch cardVariety of discounts (Samsung products, theaters, restaurants)Unlimited free access to Copernicus Science Center for you and your friendsPossibility to test new Samsung productsLocation:Office in Warsaw Spire in the city center, near a metro stationWorking remotely during COVID-19 pandemicAttractive relocation package