TECHNICAL SUPPORT ADVISOR - GERMAN SPEAKERS - BARCELONA
Salary: €20,500 gross/year + up to €2,000 annual bonus
Highlight / Note: On-site | German C1-C2 + English B2
Location: Barcelona, Spain (on-site)
Start date: 3rd March 2026
Working hours: 39 hours/week | Monday to Friday, 09:00 – 18:00
Role Description
Are you a German speaker with technical expertise looking for a stable on-site role in Barcelona?
Join a dynamic team as a Technical Support Advisor and provide high-quality technical support and customer service to German-speaking users. Youll diagnose and resolve technical issues, ensure excellent customer experiences, and collaborate with internal teams to maintain service quality.
Key Responsibilities
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Provide technical support and assistance to German-speaking users
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Diagnose and resolve technical issues in a timely and professional manner
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Log, track, and document incidents using internal systems
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Escalate complex cases to higher-level support teams when necessary
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Ensure compliance with SLAs and quality standards
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Communicate clearly and professionally with customers
Candidate Profile
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Native or C1/C2 level German (mandatory)
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Minimum 2 years of experience in Customer Support or Technical Support
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Comfortable using IT systems and ticketing tools
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Strong communication skills and customer-oriented mindset
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Ability to work on-site in Barcelona
Nice to Have
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Additional technical knowledge (IT, software, hardware, etc.)
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Previous experience in an international or multicultural environment
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Intermediate English
Benefits
Salary: €20,500 gross/year + up to €2,000 annual bonus. Possible relocation bonus.
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Annual bonus: up to €2,000 gross based on performance
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Stable Monday–Friday schedule
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Initial training and ongoing support
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Dynamic and collaborative work environment
Call to Action
Ready to join a fast-paced technical support team in Barcelona and help German-speaking users solve their issues? Apply now and take the next step in your career as a Technical Support Advisor!
