We are seeking a Field Service Support Manager to lead and coordinate the administrative and operational support for our Europe & Middle East Field Service team, consisting of 20–30 Field Service Engineers. This role ensures the efficient planning, execution, and reporting of field service activities, while acting as a key liaison between customers, internal stakeholders, and regional operations teams.
Key Responsibilities
Lead and coordinate Field Service proposal preparation, translating technical scopes from FS technical leaders into complete proposals with pricing, terms, and conditions, using company systemsOversee administrative support for Field Service job execution, ensuring work is carried out safely, efficiently, and cost-effectivelyManage and monitor Field Service job execution within the company ERP systemPlan and coordinate Field Service Engineers’ workload, ensuring optimal resource allocation across projects and regionsLead and supervise general Field Service administrative activities, supporting team productivity and complianceAct as a point of contact for customer liaison and relationship management when requiredCollaborate with internal stakeholders at multiple levels to ensure smooth operations and information flowDevelop and maintain operational and financial reporting systems for the regionLead, coach, and motivate Field Service administrative personnel to deliver high performanceQualifications & Experience
Engineering diploma or degree in an industrial engineering field (mechanical, electrical, or similar)Minimum 7 years of experience in heavy or complex technical industries (manufacturing, operations, maintenance, or similar)At least 3 years in a managerial role, including team leadership and customer-facing responsibilitiesExperience in the mining industry is an advantage, but candidates from other heavy or industrial sectors are strongly encouraged to applyStrong commercial and financial understanding, including pricing, cost control, and margin awarenessExcellent communication skills, with the ability to liaise effectively with customers and internal stakeholders at all levelsExcellent oral and written English; additional languages are an advantageProficient in Microsoft Office and enterprise systems (ERP, planning tools, etc.)Self-driven, proactive personality with a strong “can-do” attitudeBehavioral Competencies
Conflict resolution and managementTime management and prioritizationProcess management and facilitationStakeholder management across functions and seniority levelsRisk assessment and mitigationStrong attention to detail and execution focus
