Job Description
Your Responsibilities:
- Manage core customer data services: Customer Data Quality, Customer Cache, Target Group Management Solution, and FSD Customer Master Data;
- Ensure high data accuracy and consistency across validation logic, correction processes, and system integrations;
- Drive data quality improvement initiatives, define KPIs, monitor performance, and initiate corrective measures;
- Oversee incident and problem handling, including root cause analysis and post-mortem follow-up;
- Control and optimize costs for services within the assigned scope;
- Coordinate CDQ & customer activations and maintain close alignment with platform and country stakeholders;
- Collaborate with technical teams to embed quality checks and validation mechanisms into data flows;
- Ensure clear communication and documentation of change requests, and dependencies.
- Represent the area in cross-platform and management reviews, ensuring alignment with overall platform strategy;
- Contribute to the continuous evolution of the data management and validation ecosystem across METRO digital.
Qualifications
Required key competencies and qualifications:
- Strong background in Product or Service Management, ideally within data or platform- driven environments;
- Proven expertise in data quality management, validation logic, and master data processes;
- Experience managing several products/services in parallel with complex interdependencies;
- Ability to perform structured incident and change management, including impact analysis and stakeholder communication;
- Solid understanding of technical integrations (APIs, data pipelines, validation frameworks);
- Skilled in stakeholder management across business and technical teams;
- Proficiency in backlog tools (e.g., Jira, Azure DevOps) and familiarity with Agile delivery models;
- Strong analytical and problem-solving mindset; able to translate technical data issues into business impact;
- Excellent communication skills in English (written and verbal);
- Hands-on, structured, and collaborative working style with ownership for end-to-end service quality.
Additional Information
What we offer at METRO.digital?
- Hybrid and agile work: thrive in a flexible, multicultural environment.
At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.
- People development: when you grow so do we!
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.
- Support with individual solutions: we are people-caring!
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefits? Discover more here.
Let´s connect soon. Apply for the role now!
Position grade within our career framework: Service Manager Grade 2 (Md5).
